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Treat a loved one to an experience they'll treasure forever...


Contact our Friendly Team

Needing help on existing or future bookings? We’re here to help.

The hotel is located just an hour away from London, less than a mile off the A34 and only 7 miles off the M3. The hotel is also perfectly located for access to historic Winchester, just 10 minutes away and a 30-minute drive to the sprawling New Forest and the South Coast.

Do you have an upcoming stay?

If you have an upcoming stay, or general enquiry, please call our fantastic Customer Reservations Team on 0330 107 1599 or email us on and we will be able to assist you.

Have a general enquiry? 

Our frequently asked questions page can help you find a quick answer.

Change in working hours

Due to reduced team members, we have had to adjust our contact centre opening times, which for the time being are as follows:

Monday to Friday 8am - 6pm
Weekends 10am - 4pm

Please bear with us, you may experience longer waiting times than usual.

Looking to book a meeting or event?

Whether you're looking to book a meeting for 2 to 300 or planning your next special event, email our event planners on


If you are in house at one of our hotels and have any issues or feedback, please bring this to attention of our dedicated hotel teams who will be always happy to assist you.

If you have recently been a guest at one of our hotels and wish to share feedback regarding your experience following your stay, please contact our Customer Experience Team via the form below or email us at

Please ensure that you provide the name of the hotel and booking reference.

Contact Centre Christmas & New Year Opening Hours
Friday 23 Dec: 9am - 5pm
Saturday 24 Dec: 10am - 2pm
Sunday 25 Dec: Bank Holiday (CLOSED)
Monday 26 Dec: Bank Holiday (CLOSED)
Tuesday 27 Dec: Bank Holiday (10am - 4pm)
Wednesday 28 Dec: 9am - 5pm
Thursday 29 Dec: 9am - 5pm
Friday 30 Dec: 9am - 5pm
Saturday 31 Jan: 10am - 2pm
Sunday 1 Jan: New Year's Day (CLOSED)
Monday 2 Jan: Bank Holiday (10am - 4pm)
Tuesday 3 Jan: Normal Service Resumes

Cancellation & Amendment Policy for our Offers

Best Available Rate

Our Best Available Rate is our fully flexible rate which is guaranteed to be the best rate when booking direct.

Our Best Available Rate can be cancelled up to 24hrs prior to arrival.

A credit or debit card is required to guarantee this booking, no charge will be taken unless your booking is cancelled after the cancellation deadline. You can cancel your flex rate booking up to 4pm one day prior to the day of arrival without penalty. If you fail to arrive or you cancel your reservation after 4pm one day prior to the day of arrival, you will be charged for your first night's accommodation.

Advance Purchase Rate

Our Advance Purchase Rate offers a discount off our Best Available Rate for advanced purchase.

Full prepayment is required at the time of booking. Our Advance Purchase Rate is non-cancellable, amendable or transferable and no refund or date change would be given.

Spa Breaks

Upon booking you will be asked for a 25% deposit.

Spa Breaks are non-cancellable, amendable or transferable and should you need to cancel, you would be liable for the remaining balance.

Breakaway Club

Upon booking, you will be asked for a 25% deposit.

You can either, 7 days before arrival, amend your stay to an alternative date* or cancel your stay with a loss of deposit.

*NOTE: If you chose to move your arrival date, dates are subject to availability and may result in a higher or lower rate depending on the date chosen.