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Contact our Friendly Team

Needing help on existing or future bookings? We’re here to help.

Need help with your booking or a general enquiry?
If you have an upcoming stay or a general enquiry our fantastic Customer Reservations Team would love to help. 

Our team can be contacted Monday to Friday 8am - 6pm & Weekends 10am - 4pm on 0330 107 1599. 

Alternatively, you can email our team. Please ensure you include the name of the hotel on your query and email

Feedback relating to a stay
If you are in house at one of our hotels and have any issues or feedback, please bring this to the attention of our dedicated hotel teams who will always be happy to assist you.

If you have recently been a guest at one of our hotels and wish to share feedback regarding your experience following your stay, please contact our Customer Experience Team via the form below or by email at  

Please ensure that you provide the name of the hotel and booking reference.

Cancellation & Amendment Policy for our Offers

Best Available Rate

Our Best Available Rate is our fully flexible rate which is guaranteed to be the best rate when booking direct.

Our Best Available Rate can be cancelled up to 24hrs prior to arrival.

A credit or debit card is required to guarantee this booking, no charge will be taken unless your booking is cancelled after the cancellation deadline. You can cancel your flex rate booking up to 4pm one day prior to the day of arrival without penalty. If you fail to arrive or you cancel your reservation after 4pm one day prior to the day of arrival, you will be charged for your first night's accommodation.

Advance Purchase Rate

Our Advance Purchase Rate offers a discount off our Best Available Rate for advanced purchase.

Full prepayment is required at the time of booking. Our Advance Purchase Rate is non-cancellable, amendable or transferable and no refund or date change would be given.

Spa Breaks

Upon booking you will be asked for a 25% deposit.

Spa Breaks are non-cancellable, amendable or transferable and should you need to cancel, you would be liable for the remaining balance.

Breakaway Club

Upon booking, you will be asked for a 25% deposit.

You can either, 7 days before arrival, amend your stay to an alternative date* or cancel your stay with a loss of deposit.

*NOTE: If you chose to move your arrival date, dates are subject to availability and may result in a higher or lower rate depending on the date chosen.